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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
S9+ still on Oreo, software assitant no help

My Samsung Galaxy S9 Plus is till on Oreo and samsung version 9. My husbands updated to Pie.

I have tried checking for updates, no change. I have used the Software Upgrade Assistant, no change.

Any ideas?

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Re: S9+ still on Oreo, software assitant no help
Customer Support

Good morning, applesnoapples, and thank you for reaching out to us. Do you know if anyone else has been able to perform this software update on this Samsung model? AnthonyM_VZW