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SAMSUNG GALAXY S5 IS LOCKED
KATBOE32
Member

My phone locked on me and is asking for my backup pin which I do not recall.  I only have a couple more attempts at the pin.  How can I unlock my phone?

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Re: SAMSUNG GALAXY S5 IS LOCKED
tikibar1
Sr. Leader
Sr. Leader
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Re: SAMSUNG GALAXY S5 IS LOCKED
vzw_customer_support
Customer Support

Getting back into your phone is a must KATBOE32. You can attempt to reset the PIN via Android Device Manager: http://spr.ly/6589D1NXP. If this does not work you, you will need to complete a factory reset on the device. http://spr.ly/6581D1NXR

 

AlbertoR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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