SMS Notifications Do Not Work (no sound, just short vibration)
skywayman
Enthusiast - Level 3

My notification settings for SMS and MMS messages appear to be ignored.  I have them set as an audio tone, I have the volume all the way up and I have the vibration set to 'long'.  When I get an SMS message, why do I only get a *very* short vibrate and no audio?

I have done this:

1) Open Messaging

2) Touch Menu --> Settings

3) Scroll down to Notification settings

4) Ensure "Notifications" is checked

5) Selected a sound in "Select ringtone" (I selected chirps)

6) Ensure "Vibrate" is checked (description says "Also vibrate when notified")

7) "Message alert repetition" is set to "Every 2 minutes"

😎 Ensure "Preview message" is unchecked

I never hear chirps, I never get repeat message alerts, I only get a very brief vibration.

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Correct answers
Re: SMS Notifications Do Not Work (no sound, just short vibration)
skywayman
Enthusiast - Level 3

I did a factory reset and it works again.  I'm not sure what the root-cause was in the end.

View solution in original post

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
stargazer72460
Specialist - Level 1

Have you checked the volume for Notifications?

From the Home screen touch Menu

Select Settings

Choose the My device tab

Touch Sound

Touch Volume

Slide the Notification slider to the right to increase the volume.

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
skywayman
Enthusiast - Level 3

Thanks stargazer7264, but all four bars are maxed out.

The phone seems to ignore my vibrate settings as well.  Instead of the long vibrate I specified, I get a very short one.  And no sound of course.

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
vzw_customer_support
Customer Service Rep

That's odd skywayman!  Let's work together to resolve this notification issue.

Have you installed any type of 3rd party messaging or ringtone applications?  Let's test the SMS notification sounds while your device is powered up in Safe Mode http://vz.to/1aTnew1.  If the notification works correctly while in safe mode, then we know that an application is blocking the notification sound.  If you can pinpoint the problem application, just uninstall http://vz.to/19qgKl4 and retest.  If you cannot pinpoint the application, I would simply hard reset http://vz.to/177eLkN the device to start it afresh.  Keep me posted with your results.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
skywayman
Enthusiast - Level 3

I did a factory reset and it works again.  I'm not sure what the root-cause was in the end.

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
skywayman
Enthusiast - Level 3

My problem came back.  It seems when I set the phone to vibrate, text message notifications get "stuck" on vibrate and won't come back to audio.

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
skywayman
Enthusiast - Level 3

After rebooting in to safe mode, the problem went away.  I booted back in to normal mode and the problem is still gone.  There appears to be some app that prevents the phone from taking the SMS notifications out of vibrate mode, or puts it in to a vibrate state that the S4 can't get it out of using the normal controls.

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Re: SMS Notifications Do Not Work (no sound, just short vibration)
vzw_customer_support
Customer Service Rep

Thanks for the update skywayman. I'm glad everything seems to be working after safe mode. Let us know if you need further assistance.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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