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Samsung Galaxy 6 Migration
BEVLAM17
Member

My Samsung G6 was dropped and damaged the LED screen which means you can't use touch. I had it replaced and now am being told that I am unable to port the data from the damaged one to the new one because i can't use the screen. I have exhausted my avenues to try and answer and was hoping someone out there had any ideas. Yes, I did go into my gmail acct and was only able to get my contacts (A BLESSING). Any one aware of a solution on this?  PLEASE

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Re: Samsung Galaxy 6 Migration
vzw_customer_support
Customer Support

Oh, no! Sorry to learn about your phone, BEVLAM17. We know how important it is that we do everything we can to restore your information. Did you use any other backup services like Verizon Cloud with your phone? You can log in at this link to see if any other content has been saved for you: http://spr.ly/6589Dnwth.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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