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Samsung Galaxy S10 Security Patch Level: July 2020 Failed
MWI_Direct
Member

Android Security Patch Level: July 2020 for the Samsung Galaxy S10 failed with error code: 410.  Anyone having this issue?  Is there a fix for this?

When checking for update afterwards, it says that the phone is up to date, no update is necessary at this time.

I have rebooted, and also cleared system cache.  Still shows that the update has failed.

When checking About Phone > Software Information, it show the correct Build Number: QP1A.190711.020.G973USQS4DTF6

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Re: Samsung Galaxy S10 Security Patch Level: July 2020 Failed
vzw_customer_support
Customer Support

I'm sorry your phone is giving you an error when attempting to update the software MWI_direct. I know how important it is to have the correct software on your phone so that small internal issues can be corrected along with the use of added features. Which Samsung S10 do you have? 

 

For the base Samsung S10 device, I'm showing you have the latest software based on the build you advised is in your phone. Here are two links below about software, one for the base Samsung s10 device and the other for all of our devices.

 

http://spr.ly/6608GwQMY

 

 

 

http://spr.ly/6609GwQMl

 

 

If you continue to get an error message when checking the software, please power the phone off and on and reset the network settings and clear the app cache. I will list two lines below with those steps. Keep us posted if you continue to have issues.

 

http://spr.ly/6600GwQMm

 

http://spr.ly/6601GwQMW

 

 

 

KinquanaH_VZW

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Re: Samsung Galaxy S10 Security Patch Level: July 2020 Failed
MWI_Direct
Member

Yes, software version is correct....BUT, I still have a notification on the System Updates screen that states: "Update Unsuccessful Failed - July 23, 2020 at 5:32 AM  Error Code: 410"

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Re: Samsung Galaxy S10 Security Patch Level: July 2020 Failed
vzw_customer_support
Customer Support

MWI_Direct, you have taken great steps to ensure that you not only have the software but stop seeing this error message. As the message remains, we would suggest attempting this update using Smart Switch. Details are available under "Device software update" at https://www.samsung.com/levant/support/smart-switch/.  LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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