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Samsung Galaxy S10e stuck on update from March
jwp74
Member

Hi,

I use my Galaxy S10e for work and as part of my company's security requirements the device must have a security patch level of April 1, 2022 or later. My device is stuck at the March 1, 2022 update so I have lost access to my company's network.

When I go into System Update and try to search for an update it returns:

Your software is up to date.

Software update information
  • Current version: G970U1UES6HVD1 / G970U1OYM6HVD1 / G970U1UES6HVD1
  • Security patch level: March 1, 2022

Any help would be greatly appreciated.

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Re: Samsung Galaxy S10e stuck on update from March
vzw_customer_support
Customer Support

Keeping the device software up to date is a must, especially in today's world, jwp74. There are times such as this when a device "thinks" the software is up to date. For your device, the latest update is 06/30/2022, so your device missed at least three updates. Not to worry, though, we have a solution: Samsung's Software Repair Assistant. Here are the details: http://spr.ly/6606zUg9m . We are here for you if you have any questions.

-George

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