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Samsung Galaxy S20 5G SE poor sound quality during calls when using hearing aids
BTColorado
Member

My current hearing aids would great with all of my other Samsung products yet when upgrading my phone, the sound quality for phone calls has been terrible with crackling noises based on what I hear, though the other end says they can hear me find.  When streaming content from the same phone, audio is fine, so this is just an issue with phone calls.  HELP PLEASE? 

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Re: Samsung Galaxy S20 5G SE poor sound quality during calls when using hearing aids
vzw_customer_support
Customer Support

Hello, BTColorado!  It's vital that you can hear calls clearly, so thanks for bringing this to our attention. I'm happy to help further. Please check your private messages for details on how to proceed.  -Tracy

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