Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
Samsung Galaxy S20 5G SE poor sound quality during calls when using hearing aids
BTColorado
Member
‎12-27-2021 07:21 AM

My current hearing aids would great with all of my other Samsung products yet when upgrading my phone, the sound quality for phone calls has been terrible with crackling noises based on what I hear, though the other end says they can hear me find.  When streaming content from the same phone, audio is fine, so this is just an issue with phone calls.  HELP PLEASE? 

0 Likes
Reply
1 Reply
Correct Answer!
Re: Samsung Galaxy S20 5G SE poor sound quality during calls when using hearing aids
vzw_customer_support
Customer Support
‎12-29-2021 07:25 AM

Hello, BTColorado!  It's vital that you can hear calls clearly, so thanks for bringing this to our attention. I'm happy to help further. Please check your private messages for details on how to proceed.  -Tracy

0 Likes
Reply