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My Galaxy S5 Randomly Reboots.
It has been doing this since the day it came out of the box.
I have taken it to 3 stores (Bestbuy, Verizon, Samsung)
It has been reflashed, re-os'd, and restored to factory defaults.
It still reboots
I called Verizon,
They told me to clear the cache prior to reboot
Still rebooting
I called again.
They said its an app and to run it in safe mode.
Any other bright ideas, as they still wont replace the phone?
I have issued a BBB Complaint as it is less than 1.5 months old and was doing it out of the box. (Very tierd of the runaround here)
Solved! Go to Correct Answer
Correct answers
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I understand your discontent with your phones' random rebooting gborough! A factory reset is the ultimate troubleshooting step to resolve this type of issue, and I see that you have already done. The phone should be replaced at this point. Is the phone within the one year manufacturers' warranty? Is there any physical/water damage? http://vz.to/1iJafA8
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
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| 4:20 PM (2 hours ago) | |||
|
Thank you for submitting your complaint to us.
The BBB that will process your complaint is:
- BBB of Southern Arizona
- 5151 E. Broadway Blvd., Ste 100
- Tucson, AZ 85711
- Phone: (520)888-5353
- Fax: (520)888-6262
- Email Address: info@tucson.bbb.org
- Website: www.tucson.bbb.org
You will hear from this BBB soon regarding your complaint
I think this was the right one. It showed Verizon Wireless, but AZ was the only state they came up in.
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I understand your discontent with your phones' random rebooting gborough! A factory reset is the ultimate troubleshooting step to resolve this type of issue, and I see that you have already done. The phone should be replaced at this point. Is the phone within the one year manufacturers' warranty? Is there any physical/water damage? http://vz.to/1iJafA8
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport