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Samsung Galaxy S5 frozen on red Verizon screen when turning on.
MATOLS49
Member

My Samsung Galaxy S5 freezes on the red Verizon screen when trying to turn on my phone. How do I fix this?

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
vzw_customer_support
Customer Support

Matols49, getting your phone up and running is a must. We are here to help. Did anything change on the phone since the problem started? Any damage to the device? Are you using a functioning charger/cable in a known working outlet?

 

Please remove and reinsert your battery. http://spr.ly/6583DxqKZ. To ensure the device isn't experiencing this issue due to a lack of power, place the device into a charging state for at least 15-20 minutes. Once completed, attempt to power on the device by pressing and holding the power button for a minimum of 5-10 seconds.

 

 

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
Yvonne_M
Member

I have tried everything in troubleshooting and also just finished Factory Reset.  I recently had to do a FR for the first time since 2014, my Message+ would not send nor receive and other texting apps would only send.  So.. it worked beautifully after the reset, in fact felt like a new phone.  Then this morning, I had it charging in an outlet, it was HOT and stuck on the screen of death.  I was finally able to go into the blue and I wiped the cache, then did FR.  Still rebooting to the Verizon Red screen and becoming hot if I let it stay there.  I have had to remove the battery every time to turn it off.

This is obviously out of warranty.  If I take it to a Verizon store will they be able to help me for free?  Are there any other steps I can take before I go there.  I'm a DIY kind of person, but am also open to others helping me when I can't.  Thank you in advance.

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
Klue
Sr. Member

Could be your battery is failing, as they are only good for a number of charges. See if a new battery will work out the problem.

Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
Yvonne_M
Member

I'll head on over to the V store and see if that works, thank you!  I hope it's something simple like that.  I'll let ya know.

 

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
bearone21
Leader

i have an s5 that i bought new in the fall of 2014, still use on wi-fi but some apps are unusable.

perhaps it's time for you to get another phone!!

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
Yvonne_M
Member

I just ordered a new battery on Amazon that they put their stamp of approval on, for $15.99 and I'll have it tomorrow.  I'm going with this option first.  Can't afford a new phone and I like to use things until they no longer let me.  LOL

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
Yvonne_M
Member

Battery didn't fix it 😞

 

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
Yvonne_M
Member

I've been chatting with a Tech on FB Messenger.

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Re: Samsung Galaxy S5 frozen on red Verizon screen when turning on.
vzw_customer_support
Customer Support

We want you to have a working device so you can stay connected, Yvonne_M. Just to ensure we are on the same page, has the software been modified? Any liquid or physical damage to the device? How hot is the device getting? For example, slightly warm but still able to be held or too hot to hold? Looking forward to your response.

ChrisM_VZW