Samsung Galaxy S7 just started a vertical split screen freeze problem

[acorkos]

I tried the 10 second power/down volume thing, no change, and I just tried a factory reset....same problem. Now what? Thx for your help

[vzw_customer_support]

I appreciate the picture and all the steps you took, acorkos. It’s time to discuss replacement options. I’ve sent you a direct message so we can get this taken care of. Please check your community inbox and we’ll go from there.

GeorgeS_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[kathy65793]

Please keep us posted on how you make out with this problem.

I have read where others have had this problem and some were helped while others didn't get any help with this.

[acorkos · Accepted solution]

hardware failure...they sent out a replacement