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Samsung Galaxy S7 just started a vertical split screen freeze problem
acorkos
Member

I tried the 10 second power/down volume thing, no change, and I just tried a factory reset....same problem. Now what? Thx for your help

WIN_20180101_20_19_04_Pro.jpg

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Re: Samsung Galaxy S7 just started a vertical split screen freeze problem
acorkos
Member

hardware failure...they sent out a replacement

View solution in original post

Re: Samsung Galaxy S7 just started a vertical split screen freeze problem
vzw_customer_support
Customer Support

I appreciate the picture and all the steps you took, acorkos. It’s time to discuss replacement options. I’ve sent you a direct message so we can get this taken care of. Please check your community inbox and we’ll go from there.

 

GeorgeS_VZW

 

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Samsung Galaxy S7 just started a vertical split screen freeze problem
kathy65793
Sr. Member

Please keep us posted on how you make out with this problem.

I have read where others have had this problem and some were helped while others didn't get any help with this.

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Re: Samsung Galaxy S7 just started a vertical split screen freeze problem
acorkos
Member

hardware failure...they sent out a replacement