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I tried the 10 second power/down volume thing, no change, and I just tried a factory reset....same problem. Now what? Thx for your help
Solved! Go to Correct Answer
hardware failure...they sent out a replacement
I appreciate the picture and all the steps you took, acorkos. It’s time to discuss replacement options. I’ve sent you a direct message so we can get this taken care of. Please check your community inbox and we’ll go from there.
GeorgeS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Please keep us posted on how you make out with this problem.
I have read where others have had this problem and some were helped while others didn't get any help with this.
hardware failure...they sent out a replacement