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Samsung Galaxy S9
Pappy_J
Member

Why doesn't my Smart Lock recognize my trusted places and keep my phone unlocked at my home??

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Correct Answers
Re: Samsung Galaxy S9
vzw_customer_support
Customer Support

I can see how confusing it would be if the necessary steps were already taken to get your Smart Lock set up and it was still not recognizing the Trusted Places. I definitely want to make sure this is a one-stop shop, and we fully figure out why your device is not remaining unlocked. Please shed light on if this issue is impacting more than one place. Please ensure that your device is up to date on the latest software. You can check that information here: http://spr.ly/6584D0SA8

 

In addition, to ensure that a third party application is not impacting the Smart Lock unlocking feature, please use Safe Mode to test this out. Here is the link: http://spr.ly/6586D0SAE

 

Akane_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Samsung Galaxy S9
boringusername
Sr. Member
  • Smart Lock automatically unlocks the device when trusted locations (work, home) or other devices (Bluetooth® headset, NFC tag) have been detected.
  • A secure lock type (PIN, pattern, etc.) must be set up for Smart Lock to be available.

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  • Navigate: Settings Settings icon > Lock screen and security.
  • Tap Smart Lock.
    Note If presented, enter the current PIN, password, or pattern.
  • Select any of the following options then follow the on-screen instructions to set up a trusted unlock:
    Note For more info on Smart Lock (editing, removing settings, etc.), refer to the Google support page.
    Note Available options vary by device.
    On-body detection
    Keeps your phone unlocked while it's on you
    Trusted places
    Set locations (home, work, etc.) to keep your phone unlocked whenever you're there
    Trusted devices
    Set Bluetooth or NFC devices to keep your phone unlocked when that device is connected
    Trusted voice
    Keeps your phone unlocked using voice recognition

Smart Lock - Samsung Galaxy S9 / S9+ | Verizon Wireless

Re: Samsung Galaxy S9
Pappy_J
Member

While I appreciate your attempt to guide me through setting up a smart lock environment on my phone, I already have done that.  What I need to understand is why the locations listed under "Trusted Places" (I use a strong password for my security lock feature) don't keep my phone unlocked when I am physically at the map coordinates listed as a trusted place?

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Re: Samsung Galaxy S9
vzw_customer_support
Customer Support

I can see how confusing it would be if the necessary steps were already taken to get your Smart Lock set up and it was still not recognizing the Trusted Places. I definitely want to make sure this is a one-stop shop, and we fully figure out why your device is not remaining unlocked. Please shed light on if this issue is impacting more than one place. Please ensure that your device is up to date on the latest software. You can check that information here: http://spr.ly/6584D0SA8

 

In addition, to ensure that a third party application is not impacting the Smart Lock unlocking feature, please use Safe Mode to test this out. Here is the link: http://spr.ly/6586D0SAE

 

Akane_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Samsung Galaxy S9
vzw_customer_support
Customer Support

Pappy_J,

 

Thanks for reaching out to us regarding this matter. We know it's important to be able to use all your phone's features, especially the ones that make your life easier. We're here to help. I see that your thread was marked as "answered", so I just wanted to confirm that you were able to get this working to your satisfaction. If not, we would recommend checking into the feature setup details here to ensure nothing's been missed: http://bit.ly/2xjswnL Please keep us posted. We'll be standing by. Thank you for being the best part of the team!

 

Eric_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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