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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
grvywrks
Enthusiast - Level 1
‎03-10-2021 07:05 PM

Hi, Im having same issues, same phone. It started after most recent update was installed yesterday. *86 works. Voicemail app crashes when trying to open.   Sometimes see the app in background with a message 'voicemail keeps stopping' and gives two options - app info or close app.   Very frustrating, need this to work.

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
vzw_customer_support
Customer Service Rep
‎03-11-2021 09:33 AM

Voicemail is definitely still important to me, so I'm sure it's the same for you. I'm certain that we can get to the bottom of this. Please follow the steps at this link and clear the Voicemail app cache from your device: http://spr.ly/6607HoIIN Once you've completed those steps, power your phone off and on, and let us know if you have different results when you access Voicemail. 

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
Reedroach1
Newbie
‎03-11-2021 03:52 PM

I've gone through the steps in this link and powered on/off and no change in the issue. As other members stated I can get to vm thru *86 but the phone app continues to try to open but quickly closes in error. Exactly as others have mentioned on this chain.

 

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
vzw_customer_support
Customer Service Rep
‎03-12-2021 07:24 PM

Hello, grvywrks, we hope you are doing well. I rely on my Voicemail service a lot, especially during work hours when I can't answer the phone I need to know who called and also if they left a message. Allow us to gather more information to be on the same page. Did you already check the Google Play Store for any app updates? Most of the time when new a Software Update is released the apps will also get an update within a few days. Aside from the Software Update did anything else change with your device before you noticed this particular voicemail issue?

VictorC_VZW

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
S20NM
Newbie
‎03-12-2021 10:09 PM

I received the small software update to G781VSQU2DUB8 on March 11th, and that seems to have fixed the issue for me. My voicemail app is now working again.

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
vzw_customer_support
Customer Service Rep
‎03-13-2021 03:56 PM

Reedroach1, I rely on receiving all of my voicemails, and the majority I receive are important, so if my voicemail app was not working I would be lost.  I am here to help and we will deep dive into this issue.  What changes were made before you starting having issues with the app (software update, new app, etc.)?  Can you please check to see if another update is available.  Besides it closing out do you receive any error message?

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
vzw_customer_support
Customer Service Rep
‎03-14-2021 11:20 PM

That's wonderful. We're so glad it's working!

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Re: Samsung S20 FE 5G UW software update killed Voicemail app.
TheGrannyNovice
Enthusiast - Level 1
‎12-28-2023 01:14 PM

I'm having the same issue on my Samsung Galaxy A03s. No software update available. Tried clearing cache & data, and restarted. Still unable to open the app. Any suggestions?

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