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Samsung S20 Ultra 5G - cannot activate/start Call Filter
schase02
Member

Hello,

I have call filter enabled on my account.  I downloaded the call filter app, restarted the phone and tried to launch call filter.  I get the prompts to allow permissions to Call logs, contacts, phone and sms - which are all accepted.

I launch the call filter app and it just sits at the splash screen with the loading circle going around and around.  i've uninstalled, rebooted, etc. several times and no change.

any ideas?

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Re: Samsung S20 Ultra 5G - cannot activate/start Call Filter
vzw_customer_support
Customer Support

Hello schase02, We know the importance of being able to use your Call Filter applicatoin. Are you still experiencing difficulties wit hthe application? 

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Re: Samsung S20 Ultra 5G - cannot activate/start Call Filter
schase02
Member

Yes, I'm still experiencing it

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Re: Samsung S20 Ultra 5G - cannot activate/start Call Filter
vzw_customer_support
Customer Support

schase02, 

 

Thank you for reaching back out to us. Did you purchase this device from us directly or from Samsung? Is there application up to date?

 

-Jenelle

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Re: Samsung S20 Ultra 5G - cannot activate/start Call Filter
schase02
Member

It's Verizon's app

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