Since the May update, I have been blaming call quality and speaker issues on an "improvement" to 5G. I also have difficulty searching or using Google for surfing. Calls drop, parties on the other end say they can hear me; I can't hear them. For example, a caller will say something, and on some calls, there's dead air for a moment, then the rest of the sentence. Other times, there's a long pause, and I've missed a whole sentence. Rumor has it Samsung has an update in the UK that handles this. I'm about ready to trash the phone, because that's about all it's good for -- keeping the bag in the trash can. Any thoughts, tips, true rumors, etc.
Hello RustyKirsten,
I depend on my phone every day and would be concerned too if I were having any problems. Verizon has worked with Samsung to identify the problem with the recent update and is getting a patch ready. Keep an eye out for a new update for your phone and install it when it is ready.
-Christopher
I just installed a new update from Samsung. It looks like it works.
Great! Was there a concern with this?
*Heather
I have the same problem with my S21+ I cannot hear the caller; the conversation goes in and out. I send the phone to Samsung and they said they fixed it but the same problem started a few days after receiving the phone. I purchased my phone in January and I do not want a refurbished phone. Samsung should recall and replace these phones that are problematic.
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