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Samsung S6
SEABOR20
Member

my software upgraded now I can't connect my Samsung S6 to my computer, I don't see the USB option

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Re: Samsung S6
vzw_customer_support
Customer Support

SEABOR20, help is here as I want your device to work properly. It's important to ensure that no damage has occurred on your device's charging port. Have you tried different cables? Also, check the charging port to ensure there is no foreign material inside. Please keep us posted.

Verizon_Customer_Service

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Samsung S6
kathy65793
Sr. Member

When you plug the phone to the computer can you swipe your screen down to where you have the the settings button and the screen resolution there should be a notice there where you can change your usb option. Not sure if it matters but you may have to have the developer options active. Go to about phone and tap build number several times. Then go in there and put usb debugging on

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