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Samsung S9 my phone won't ring while connected to certain WIFI
kgourley
Member

My S9 phone won't ring while connected to WIFI.  This doesn't happen all the time.  Still frustrating.  Thoughts?

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Re: Samsung S9 my phone won't ring while connected to certain WIFI
vzw_customer_support
Customer Support

We know being able to hear your incoming calls is certainly a big deal. Does the phone still vibrate when it's silent and has an incoming call?

*Zaak

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Re: Samsung S9 my phone won't ring while connected to certain WIFI
kgourley
Member

No it goes right to vm.

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Re: Samsung S9 my phone won't ring while connected to certain WIFI
vzw_customer_support
Customer Support

kgourley, 

 

That's definitely not the experience we want for you! Let's see how we can help resolve this. When you are on the same Wi-Fi, are you able to make calls out? Do text messages in and out work on the Wi-Fi? When did you begin having trouble? This information will help us figure out what may be causing this, so we can help resolve it and get your calls flowing through once again. 

 

-Michelle

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