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Samsung S9+ shuts off while charging
LMuir
Member

Hello - My Samsung S9+ consistently shuts down while charging.  It usually continues to charge but I am unable to use it or receive notifications or calls because it is shut off.  Sometimes it requires a complete reboot, other times I am able to start it back up and enter my password.  Any suggestions or ideas on what the problem is or how to fix it?  

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Re: Samsung S9+ shuts off while charging
vzw_customer_support
Customer Support

It is important that you are able to charge your device while it is on, LMuir. Have you made any changes to the device recently?

 

PeterP_VZW

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