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Samsung Upgrade
ANNSLA56
Member

After doing upgrade on the Samsung Galaxy S7, went to put wallpaper back on the home screen and locked screen,  and got a double icon screen after doing that. The home screen is stationary and can't get the icons to work, yet the double icons move and work.  Help!

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Re: Samsung Upgrade
vzw_customer_support
Customer Support

Being able access the phone and apps from the home screen is essential. Sorry to hear that you have had issues recently. You mentioned doing an "upgrade", to clarify did you do a software update to the operating system? Also, did you install any apps to the phone recently? Have you tried a restart of the phone yet? 

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Upgrade
kathy65793
Sr. Member

Have you tried to change the screens again? I had the same problem when I got the new update. It changed almost everything on my phone. One of the things it messed up was my themes. It took awhile to get it back to the way I had it but I finally got it close to what I had before this update. Try going into themes and change it to a different one than try changing it back to see if that will help. Also have you restarted your phone since the update like Ryan_ VZW asked?

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Re: Samsung Upgrade
bearone21
Leader

re-boot the phone again!!

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