Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung galaxy 8 won’t turn on
RAIDERBALL00
Member

my galaxy 8 is less than a year old and today the screen was black but I could hear the ringtones While getting texts and such. I tried a soft reset and now it won’t turn on at all. Any suggestions would be greatly appreciated. Should I contact Samsung? Thank you

Labels (1)
0 Likes
Re: Samsung galaxy 8 won’t turn on
jrh4054
Sr. Member

Did you call VZW customer service or use the Tech Coach app?

0 Likes
Re: Samsung galaxy 8 won’t turn on
vzw_customer_support
Customer Support

RAIDERBALL00, having a device with a Black frozen screen is a pain we don't want you to have. I am certain that we can bring your device back to life. Does your device have any moisture, water or physical damage? You mentioned that you did a soft reset on your phone. Were these the steps you followed to do a soft reset?

1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. (llow several seconds

2. From the Maintenance Boot Mode screen, select Normal Boot. (Use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.   

-JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
 

0 Likes