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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Screen Fade Out
JOHCAR40
Member

When I am in a call and using a interactive touch feature.  Like Press 1 for Customer service.  My call screen fades out and I have to tap it to get it back.  Sometimes I hit a number and choose wrong option.  Can I make it where the screen does not fade out during a call?

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Correct Answers
Re: Screen Fade Out
JOHCAR40
Member

I have Samsung S20

View solution in original post

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Re: Screen Fade Out
vzw_customer_support
Customer Support

JOHCAR40, being able to customize your phone is always fun. We will be pleased to assist you. What is the make/model of the phone you use? JacobG_VZW

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Re: Screen Fade Out
JOHCAR40
Member

I have Samsung S20

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Re: Screen Fade Out
vzw_customer_support
Customer Support

Let's get to the bottom of this.  Please check your Proximity Sensory Settings and notify us of the result.  Here are the steps:

https://www.verizon.com/support/knowledge-base-105551/

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