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Security and Privacy alert
JASWHI92
Member

I am unable to resolve an issue with the Security and Privacy alerting me I have a Trojan horse virus from a game I have played and spent money on for years. I have factory reset my phone and after reinstalling the game the same alert comes uo. Safe mode same thing. No one has been able to help resolve tbis issue. I worked as a VZW Tech Support Coordinator for 10 yrs and have completed every step but an NRB troubleticket. Can anyone help resolve this?

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Re: Security and Privacy alert
vzw_customer_support
Customer Support

I'm not a fan of error messages either, JASWHI92. I would like to help you get to the root cause of this issue to find the best solution once and for all. Are you only getting that error message when installing that game? Have you tried reaching out to the game developer to rule out it's not an issue on their end?

 

Carmen_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Security and Privacy alert
Mindypin
Member
It looks like you might have what is known as a "false flag." If you have gotten this app through the play store, it should be safe, especially if it's a popular game and has been around a while. If it is indeed a false flag, the problem is on the Verizon end. They have to address that in their software. The other thing you can do is notify the game app developers. They don't want their app getting flagged as a Trojan, so they may be able to fix the problem on their end. If you didn't get the app from the play store, then I'd be concerned that it is in fact a Trojan or even spyware.
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