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Signal Lose After Years of Near Perfect Service
No1ZZTopfan
Member

Explain to me how after several years of no issues with 4G LTE in my area that I am now barely getting any signal at all? It started over a week ago (from the time of this post) while I was texting a friend. Most of the texts I had to resend or wait for the network to connect and/or increase in strength. I've never had to do that as long as I've had my phone*. I have checked and rechecked to see if it was my phone. It is not! I've checked and rechecked all wireless and network settings on all equipment in my house. Nothing wrong! The only possible problem is something changed with the network in my area. Someone updated software, a tower...something!!

* - I have a Samsung S5. Had it since it came out back in 2014.

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Re: Signal Lose After Years of Near Perfect Service
Bw523
Member

Did your device recently have a software update? Becayse I'm also having this same issue after the recent software update. My phone shows 5G signal, but still have "network connection " issues. The issues seem to be sporadic. My spouse called me yesterday,  but on my end I had no missed call or notification.  Hopefully Verizon does something soon to correct this issues. Since obviously it is a known issue amongst many of their customers. 

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Re: Signal Lose After Years of Near Perfect Service
No1ZZTopfan
Member

@Bw523 The last update was way back in April of 2018. It no longer updates because of the age of the phone. I was online with a tech person for about an hour late last night trying to figure what the problem was but they couldn't figure it out. They believe its because of an outdated SIM card and they are sending me a new one. If this doesn't work they want to try changing some settings on the network. I have a feeling that won't make a difference and I will have no choice but to get another phone.

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Re: Signal Lose After Years of Near Perfect Service
onewhoflew
Member

This is because of the latest Samsung update pushed out.  See this: https://community.verizon.com/t5/Samsung-Galaxy-S-Series/Calls-cut-out-on-S21-Ultra-after-June-2022-...

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Re: Signal Lose After Years of Near Perfect Service
No1ZZTopfan
Member

@onewhoflewI think that only applies to S21 and newer. Besides, as I said, the software on my phone hasn't updated since April of 2018 and I have it set to auto update.

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Re: Signal Lose After Years of Near Perfect Service
vzw_customer_support
Customer Support

Hi there! Thank you so much for contacting us about your service. We want you have the same kind of reliable network that you can depend on. Please send me a Private Message, so I can help.

*Ana

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Re: Signal Lose After Years of Near Perfect Service
No1ZZTopfan
Member

@vzw_customer_supportAs I've already stated, I talked to tech support via chat online.

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Re: Signal Lose After Years of Near Perfect Service
vzw_customer_support
Customer Support

We definitely want you to stay connected, and I am here to help.  when your wife called you did she hear the phone ring or did it go straight to voicemanils?  What do you experience with texts and data off of WiFi?

-Santo

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Re: Signal Lose After Years of Near Perfect Service
No1ZZTopfan
Member

@vzw_customer_support(santo) You need to go back read the previous posts. Don't say you did because I know you didn't or you would have seen that I've already talked to tech support.

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Re: Signal Lose After Years of Near Perfect Service
bencreger
Member

It is a joke isnt it lol they are awful. Supposedly they have outages everywhere and tower issues but they are not owning up to it. Tech support told me just today after speaking with 5 or 6 people in the past two weeks that they were having issues with towers. FOR almost 2 weeks. Insane. They all tried to sell me network extender except for the nice lady today who told me the truth.

 

 

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