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Signature Option NOT available on Samsung Messages
1DarkAngel
Member

Why did Verizon drop the Signature Option no longer available on Messages? Its my phone, I paying for it & Verizon SHOULD NOT be able to block this option!!!

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Re: Signature Option NOT available on Samsung Messages
bd94s10
Sr. Member

What feature is it? Are you saying in the native Messages app?

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Re: Signature Option NOT available on Samsung Messages
vzw_customer_support
Customer Support

1DarkAngel,

We want to make sure you have all the options that you need on your device. A signature can be really useful. What type of messaging app are you using? When were you last able to use a signature?

AndrewT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Signature Option NOT available on Samsung Messages
1DarkAngel
Member

On my Samsung S7, I had the option to add a signature to my Text messages on Samsung Messages. I don't think that Verizon should have the ability to delete this option & force me to use Verizon Messenger if I want to use the Samsung Messages app. Deleting this option appears to be a downgrade on the S8+ because it was an option on the S7.

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Re: Signature Option NOT available on Samsung Messages
vzw_customer_support
Customer Support

1DarkAnge, we understand how important it is for your to be able to use the features of your phone.  We will look into this for you.  The feature is no longer supported on the device.  I have provided a workaround that might work for you:

1. Go to the Home screen of your smartphone;

2. Access the App Menu;

3. Head to the Settings section;

4. Access the Language & Input menu;

5. Select the Samsung Keyboard;

6. Scroll and find the option labeled as Text Shortcuts;

7. Tap the Add option from the upper right corner to add a text string script as a text shortcut for your keyboard app;

o You will need to type a text in the Quick Access field, which can be, for instance, “Signature”;

o And another text in the Extended Text field, which will automatically appear after you have entered the Quick Access field, and which can be, for instance, “Yours sincerely, Name, First Name”;

8. Tap on the Save button and leave the menus.

Ralpht_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Signature Option NOT available on Samsung Messages
NSB2
Member

Why would Verizon take away such a basic, expected feature?? I just got a S10 5G and would never have thought this feature wouldn't be there. now I'm stuck with a $1300 phone that can't even automatically sign my name on a text. Why?? The work around is ok but requires a minimum 2 or 3 extra keystrokes on every text. 2 keystrokes and a hard reture if you want it to appear on a separate line like a real signature should. Unacceptable. I've been a loyal Samsung user but I am really not happy right now. Please consider adding this feature on a software update. 

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Re: Signature Option NOT available on Samsung Messages
vzw_customer_support
Customer Support

We want you to be happy with your device and available features. Our goal is to help. VZW's goal is to provide you with the best signal available. I recommend you lift your concern up to Samsung at https://www.samsung.com/us/support/contact/. I hope this is beneficial.

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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