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Slow 4G LTE

Samsung Galaxy S9 and S10. Since switching to an unlimited plan my 4G service has been constantly slow. Most of the time I have a good connection (3-5 bars). I have friends who dealt with similar issues and ended up switching to T-Mobile and have been very satisfied in doing so. Im thinking about going that route if there is no resolution to this issue.

Re: Slow 4G LTE
Customer Support

Rylo1, we certainly don't want it to come to that. Slow internet is a no go in our book. I appreciate the opportunity to review your concern. To get a better picture of the type of speeds you are encountering, have you completed speed test at all. What were the results, if so?