Smoking phone

[LEMMOO14]

my phone started to smoke when I started to charge it

[lukevinyl]

Despite the government's anti-smoking campaign in recent years??

Sorry, couldn't help it... Is the device within 1 year of purchase (as it will still be under warranty) and no physical damage)?

Otherwise, do you have insurance?

[LEMMOO14]

I bought in May last year and no damage

[lukevinyl]

So since it's been more than a year it would need  to have insurance coverage. Do you pay for this monthly on your bill?

[bd94s10]

I would take it to a Verizon store or a Best Buy with a Samsung Experience location inside it.

Samsung Experience Shop - Best Buy

[lukevinyl]

It would be pointless to take to a store as a store can do nothing in this situation. Even if it were within the 1 year warranty period would need to call in to get Certified Like New Replacement ordered.

If it is outside of the 1 year warranty there would need to be insurance on it (and would need to then contact Asurion by phone to file a claim or via phoneclaim.com/verizon).

[vzw_customer_support · Accepted solution]

LEMMOO14,

Your safety is our top priority! We are here to assist you regarding this matter. I have sent you a private message regarding this situation.  Please respond to that message.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[TUCKAWAY_BILLS]

Same thing happened to me with my Samsung.