crystal82r, we are here to ensure you have all the information you need about a soft reset. Tikibar1 provided accurate information. The soft reset normally does not impact any personal information. A factory reset as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-203264/ is what causes all the personal information in the phone to be removed. We hope this is beneficial. David_VZW
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