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Soft restart galaxy 7s
crystal82r
Member

If you do a soft restart on the galazy 7s, does it clear your phone and set it back to factory settings?

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Re: Soft restart galaxy 7s
tikibar1
Sr. Leader
Sr. Leader

If you're referring to these instructions, no -- it's not a factory reset and shouldn't affect your data.

Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy S7 / S7 edge | Verizon Wireless

Re: Soft restart galaxy 7s
vzw_customer_support
Customer Support

crystal82r, we are here to ensure you have all the information you need about a soft reset. Tikibar1 provided accurate information. The soft reset normally does not impact any personal information. A factory reset as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-203264/ is what causes all the personal information in the phone to be removed. We hope this is beneficial. David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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