Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Software Upgrade Assistant Question
ZomRaiderX
Member

I have a general question about the Software upgrade assistant, do I need to be a Verizon customer with an active plan to use this feature to do updates on my phone? Or can I use the program without an active plan/account. Thank you 

0 Likes
Re: Software Upgrade Assistant Question
jav6
Leader

@ZomRaiderX wrote:

I have a general question about the Software upgrade assistant, do I need to be a Verizon customer with an active plan to use this feature to do updates on my phone? Or can I use the program without an active plan/account. Thank you 


Does the 'Software upgrade assistant' require a login?  Is it a Verizon account login?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Software Upgrade Assistant Question
ZomRaiderX
Member

It doesn't appear to have a password or account. Had to download software direct from Samsung/Verizon and it showed connect device and auto download update, I did not proceed past that message as I'm already running current update.

0 Likes
Re: Software Upgrade Assistant Question
vzw_customer_support
Customer Support

 

Great question! The answer is no. You don't have to be a Verizon customer to receive a software update to your device.

 

Software updates are sent to the device from the equipment manufacturer. Software updates help enhance the performance of any device.

 

Does this help?-Robert C.