Sound problems on phone calls
Sandy58
Enthusiast - Level 2

I've only had my Samsung Galaxy 5s for a few weeks and am pretty much new to smart phones.  I haven't made or received many phone calls on it yet but, when I have, I've found that there's no sound (for either party) unless I turn on the speaker, which I'd rather not.  Do I have a setting wrong?

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Re: Sound problems on phone calls
vzw_customer_support
Customer Service Rep

Thanks for replying Sandy

Have you tried the device without a case? If the issue persists. I would recommend a hands on evaluation at a store. Here's a great link about the volume controls: http://www.verizonwireless.com/support/devices/knowledge_base.html/97998

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Sound problems on phone calls
vzw_customer_support
Customer Service Rep

We would be delighted to look into this Sandy58! Have you checked the volume rocker on the device? Do you have a screen protector on your device? If so, can you verify that this is not obstructing the ear piece? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: Sound problems on phone calls
Sandy58
Enthusiast - Level 2

No problems with the volume rocker and the earpiece isn't obstructed by the

screen protector. Also, the other party can't hear anything either until

I turn on the speaker function. Could I have setting wrong? Thanks.

On Jul 15, 2014 1:47 PM, "Verizon Wireless Customer Support" <

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Re: Sound problems on phone calls
vzw_customer_support
Customer Service Rep

Thanks for replying Sandy

Have you tried the device without a case? If the issue persists. I would recommend a hands on evaluation at a store. Here's a great link about the volume controls: http://www.verizonwireless.com/support/devices/knowledge_base.html/97998

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Sound problems on phone calls
Sandy58
Enthusiast - Level 2

I just tried it without the case and had the same problem. There's

probably something wrong with the phone. I'll take it into a store.

Thanks.

On Jul 17, 2014 1:31 PM, "Verizon Wireless Customer Support" <

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Re: Sound problems on phone calls
vzw_customer_support
Customer Service Rep

Sandy58,

You can also check the Bluetooth settings on the device. If the device has connected to a wireless Bluetooth connection, this will disable the standard microphone on your device.

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Sound problems on phone calls
Sandy58
Enthusiast - Level 2

I tried turning off the Bluetooth as well and still had the problem. I’m taking the phone into a Verizon Store tomorrow. Hopefully, they can help.

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