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Spam texts from gmail
crjny
Member

How do I block texts from multiple Gmail addresses?   I'm getting spammed everyday, and the Verizon "blocks" do not work, and do not stay enabled.   I'm getting them all hours of the day and night, and Verizon has been ABSOLUTELY no help at all in helping me to resolve the issue... other than suggesting I change my phone number.   

Re: Spam texts from gmail
acraftylady2
Sr. Member

Number 5 here the blocks page, is that not working?

https://www.verizon.com/support/block-unblock-services-faqs/

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Re: Spam texts from gmail
Aaron5913
Member

my wife and I are having the same problem.

i have tried to use the block feature (the box that says block all text from email)

but apparently it dosent actually do anything.

im so over this im about ready to switch to AT&t and put up with their cruddy service just to stop this  

Re: Spam texts from gmail
vzw_customer_support
Customer Support

Aaron5913, 

 

We value you as a customer, and we don't want to see you walk away! I know how frustrating it can be to receive unwanted texts, and I want to help. You can use the free block page on My Verizon to block up to 15 email addresses. Click here for more details:  https://www.verizon.com/support/block-unblock-services-faqs/  I hope this helps reduce the spam you are receiving! 

 

Thanks, 

MichelleH_VZW 

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Re: Spam texts from gmail
Rieme
Member

MichelleH at vzw customer support, this blocking feature does not work. I wish Verizon would listen to its customers. Read through the threads on this site. 

Re: Spam texts from gmail
vzw_customer_support
Customer Support

Rieme,

 

I hear what you are saying regarding the blocking feature not working. I want to help resolve this, so that you are able to manage your messages. Having additional information will help us, as we work to figure out what may be causing this. Please share more details about how often you are receiving the messages, if they are coming from one email or multiple email addresses, and any other information that may be helpful, so we can work with you to get this resolved. 

 

Thank you, 

MichelleH_VZW 

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Re: Spam texts from gmail
Rieme
Member

The text are sent from a different gmail email account each time. Sometimes they are coming every week or two and lately it has been daily and different hours of the day.  I have tried adding Smart Family and that has not helped. The short code of 6247 can’t be blocked either. 

Re: Spam texts from gmail
vzw_customer_support
Customer Support

Another option available is to change your mobile number. If you would like to go this route, the steps are here: https://www.verizon.com/support/knowledge-base-216887/ . - BrittanyC_VZW

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Re: Spam texts from gmail
jarrad78
Member

That would be about as useful as plugging a hole in the hoover dam with bubble gum. The spams are happening to multiple customers in the same manner. Receive text message from gmail domain and it's a different address each time. How about just allow us to block messages that originate from the web and originating from email as is indicated on your website.

Re: Spam texts from gmail
ValcineB
Member

I too am having the same problem, and apparently I'm paying $5 a month for a feature that is useless. I suggest we start forwarding every inappropriate message we receive to Verizon's 7726 (SPAM) reporting feature. Apparently there used to be a feature that allowed you to block receiving messages from a domain, but that feature has been taken away. Perhaps if we all pass along this plague, Verizon will bring back this feature. If I have to put it up with it, Verizon will have to put up with it as well.  Screen Shot 2021-05-31 at 9.38.28 AM.png