Start up cycling continually
SUMNESL1
Enthusiast - Level 2

my phone is stuck in the startup cycle and the safe mode is also, how can I fix it?

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Re: Start up cycling continually
kathy65793
Master - Level 1

Can you get the phone in recovery mode? Volume up-Power-Home. If you can get it to go there try and clear the cache partition. It may help get it past the startup screen. Have you updated the phone or downloaded any new apps before this started?

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Re: Start up cycling continually
SUMNESL1
Enthusiast - Level 2

Thanks Kathy,

Tried everything, including talking it to Samsung. No solution. New phone

Re: Start up cycling continually
vzw_customer_support
Customer Service Rep

I do appreciate all that you have tried Sumnesl1. Having a phone that power cycles can be bothersome. I just wanted to clarify. Were you able to get a new phone to fix your issues?

 

AmberF_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Start up cycling continually
SUMNESL1
Enthusiast - Level 2

Hi,

Yes, I have received a replacement phone from Verizon and shipped the defective phone to you yesterday.

Thank you for your follow up!

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