Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Start up cycling continually
SUMNESL1
Member

my phone is stuck in the startup cycle and the safe mode is also, how can I fix it?

Labels (1)
0 Likes
Re: Start up cycling continually
kathy65793
Sr. Member

Can you get the phone in recovery mode? Volume up-Power-Home. If you can get it to go there try and clear the cache partition. It may help get it past the startup screen. Have you updated the phone or downloaded any new apps before this started?

0 Likes
Re: Start up cycling continually
SUMNESL1
Member

Thanks Kathy,

Tried everything, including talking it to Samsung. No solution. New phone

Re: Start up cycling continually
vzw_customer_support
Customer Support

I do appreciate all that you have tried Sumnesl1. Having a phone that power cycles can be bothersome. I just wanted to clarify. Were you able to get a new phone to fix your issues?

 

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Start up cycling continually
SUMNESL1
Member

Hi,

Yes, I have received a replacement phone from Verizon and shipped the defective phone to you yesterday.

Thank you for your follow up!

Get Outlook for Android<https://aka.ms/ghei36>

0 Likes