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Static sound in speaker on S7 Edge
Dizsneyland
Enthusiast - Level 2
‎03-18-2016 08:38 AM

There is static when playing music. But not when playing netflix or most games. Has this been heard of before?

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Re: Static sound in speaker on S7 Edge
vzw_customer_support
Customer Service Rep
‎03-28-2016 09:24 AM

I do appreciate everything you have done so far Dizsneyland. At this time I would recommend doing a full factory reset and not install any applications. Make sure that your information is backed up with Verizon http://spr.ly/6583B9m6U Cloud. Onc you have backed up your information than you can do a

http://spr.ly/6582B9m6I master reset. Keep us posted.

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Re: Static sound in speaker on S7 Edge
vzw_customer_support
Customer Service Rep
‎03-20-2016 08:48 AM

Static when playing music is never good, Dizsneyland. Since it is not happening on other applications it may be your music application. What application are you using to listen to music? Have you tried a different music app?Hav e you tried connecting it to Bluetooth?


AllisonC_VZW
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Re: Static sound in speaker on S7 Edge
Dizsneyland
Enthusiast - Level 2
‎03-20-2016 09:28 AM

I have tried 3 different music apps. And with the headphones irs still there. Also on some games you can hear it.

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Re: Static sound in speaker on S7 Edge
vzw_customer_support
Customer Service Rep
‎03-22-2016 09:34 AM

Dizsneyland, we want for you to be able to enjoy the music you want to without anything interruption. Let’s dive more into this. When did the static start? To clarify, are you hearing the static from the headphones or from the speaker of the phone?
ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Static sound in speaker on S7 Edge
Dizsneyland
Enthusiast - Level 2
‎03-22-2016 10:32 AM

It started the first day I got the phone & activated. Which I believe was Sat. The static sound is thru the speakers & headphones

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Re: Static sound in speaker on S7 Edge
AggieLauren
Enthusiast - Level 2
‎03-24-2016 07:53 AM

I'm having this same issue with my new S7. Static over the speaker and using headphones. I've tried two different music apps, so it's not an app issue. Was planning to take mine back today.

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Re: Static sound in speaker on S7 Edge
vzw_customer_support
Customer Service Rep
‎03-24-2016 10:42 AM

Dizsneyland We want to make sure we get your device working as it should. Do you hear static when you are on a call? What about Bluetooth? Is this a new device?

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Re: Static sound in speaker on S7 Edge
AggieLauren
Enthusiast - Level 2
‎03-24-2016 10:44 AM

Verizon, should I start my own thread to you about this?

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Re: Static sound in speaker on S7 Edge
Dizsneyland
Enthusiast - Level 2
‎03-24-2016 10:47 AM

No I dont hear static on a call or bluetooth. And yes this is a brand new s7 edge.

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Re: Static sound in speaker on S7 Edge
Dizsneyland
Enthusiast - Level 2
‎03-24-2016 10:48 AM

Isnt it so annoying!? Do you hear it on any games or when playing a movie? I dont

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