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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Status of ticket?
Philhelm
Member

I have an engineering ticket and i cant figure out how to get a status. Your verizon chat agent was snarky and rude. How do i get status? [Edited for privacy]

Re: Status of ticket?
SaltyS21U_User

@Philhelm 

Good luck, I have had alot of INC tickets as well as NRB tickets escalated to Engineering, only to receive back "RESOLVED, NOT ABLE TO DUPLICATE." I then call back in to find out how it was classified as resolved when nothing has changed and the issues and/or concerns are still present. I have them remotely log onto my device to see for themselves. At which time they agree and start a new ticket and continue the same process a over again. 

Happy GROUNDHOG DAY!! LOL...

Salty... Oh, yes I am!!
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Re: Status of ticket?
Philhelm
Member

What I can't understand is why no one can contact the engineering team. I can't nor can customer service apparently. Isn't this the same company? What kind of process is it to not allow your teams to talk to each other? Customers get frustrated when something goes wrong with their phone, and all customer service can say is "its with our engineering team" and "you should hear from them soon". I don't know how a company like Verizon survives with these kinds of internal politics that are exposed to customers. Its about time to see what AT&T or T-Mobile have to offer.

Re: Status of ticket?
vzw_customer_support
Customer Support

Hello, I would be more than willing to check for you. I'll send you a Private Note.

*Carla

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