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Stock Music Player Does Not Recognize Music After 4.3 Update
RRSEngineering
Enthusiast - Level 2
‎01-17-2014 04:03 PM

Hello Everyone,

After the update the stock music player does not find any of my music files.  It was working fine before the update.  Power Amp Player can find them and it works great.  I have deleted and recreated the  "music" folder on the interal memory, checked for "." files, cleared the cache in the app and cleared the system cache on the phone,  Nothing seems to work.   Anyone have this problem or found a solution?

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Re: Stock Music Player Does Not Recognize Music After 4.3 Update
Ann154
Community Leader
Community Leader
‎01-17-2014 05:27 PM

Was the music stored on the internal memory space or the SD card? If it was the SD card, try

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Stock Music Player Does Not Recognize Music After 4.3 Update
RRSEngineering
Enthusiast - Level 2
‎01-17-2014 05:36 PM

Yes, the music is in the internal memory, not on the schedules card.

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Re: Stock Music Player Does Not Recognize Music After 4.3 Update
vzw_customer_support
Customer Service Rep
‎01-19-2014 08:42 AM

Thank you so much for the heads up, RRSEngineering. If you love music the way I do, I can see how this would be upsetting. We have engaged with Samsung to review and confirm whether this is expected after the software update.
If you do have any music stored on the SD card, does it play?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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