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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Sudden dropped calls and reduced service
Tarory123
Member

I’ve been a Verizon customer for years.  Never had an issue with dropped calls or loss of signal, especially in my home.  Today around 2:30 a call I was on suddenly dropped and I’ve not had more than 2 bars since then, it’s 6pm now.  Both of our phones on this plan are showing 2 or fewer bars.  I was just able to make a test call but earlier when I tried to rejoin the call I was on it would not go through.  Don’t see any mentions of service issue but did I miss something?

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Re: Sudden dropped calls and reduced service
vzw_customer_support
Customer Support

We value your long-time loyalty here wit us, Tarory123. I know how important it is to have reliable service. Let's look into this further and see what is causing this problem. Are you using Wi-Fi calling on your device? Does this issue happen outdoors?

 

GersonG_VZW

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