I can't find the Video Calling switch in the phone app. I can't switch from audio to video while in a call.
I looked under phone Menu, Setting, and where the Video Calling switch button should be, it isn't .
We want to ensure you are always able to make video calls when needed, Richamburn. We are here for support and happy to help! Could you please confirm the make/model of your device?
On an iPhone for example, video calling is called FaceTime. Here is a link: https://www.verizon.com/support/knowledge-base-207147/ with steps to help turn this feature on/off.