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Correct Answer!
Switch to vid during call
Richamburn
Member
‎07-24-2022 10:16 AM

I can't find the Video Calling switch in the phone app. I can't switch from audio to video while in a call.

I looked under phone Menu, Setting, and where the Video Calling switch button should be,  it isn't .

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Correct Answer!
Re: Switch to vid during call
vzw_customer_support
Customer Support
‎07-26-2022 10:38 AM

We want to ensure you are always able to make video calls when needed, Richamburn. We are here for support and happy to help! Could you please confirm the make/model of your device? 
On an iPhone for example, video calling is called FaceTime. Here is a link: https://www.verizon.com/support/knowledge-base-207147/ with steps to help turn this feature on/off.

*Cheyenne

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