I recently purchased a Samsung S10E. What a disappointment. This phone is awful. Constantly having to turn it off and back on for systems and apps to work properly.
Sorry to learn you are having an issue with your new phone. This is definitely not the experience we want for you. We can definitely troubleshoot your device. Can you tell us if this happens with specific apps or does it happen on calls? Does this happen at a specific location (indoors/outdoors)? DoloresK_VZW