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Text - Turning off Airplane Mode Internationally
kevin_ahrens
Member

I just returned from Mexico where I kept my phone on "Airplane Mode" to avoid data and roaming charges. When I returned to the United States I turned off "Airplane Mode" and expected to receive text messages that come to me daily from my team at work. After waiting and eventually reseting my phone, I still have not received text messages that were sent while I was in Mexico. Is there a way to access these messages?

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Re: Text - Turning off Airplane Mode Internationally
tikibar1
Sr. Leader
Sr. Leader

The FAQs state it's a five-day window, i.e., "The network will attempt to deliver the message for five days (120 hours) from the date of receipt."

Text Messaging FAQs | Verizon Wireless

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Re: Text - Turning off Airplane Mode Internationally
vzw_customer_support
Customer Support

Sorry to hear about the missing texts, kevin.ahrens. If your phone was placed in that mode, the text messages will not come through. There is usually a one to two day window for texts to come through when your phone is either off or in airplane mode. I apologize for the missed texts.

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: Text - Turning off Airplane Mode Internationally
kevin_ahrens
Member

Thanks. Does that mean that after a couple days of having my phone back on

regular mode my old texts should come through?​

Kevin

Private info removed as required by the

Message was edited by: Admin Moderator

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Re: Text - Turning off Airplane Mode Internationally
bearone21
Leader

2 day window when airplane mode is used, since when?

i travel from phx to seattle frequently, using airplane mode & when i turn off airplane mode i generally have text messages from folks i will see after arriving in both phx & seattle.

fwiw:

i charge my phone off & when i power it back up, usually have several text messages.

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Re: Text - Turning off Airplane Mode Internationally
tikibar1
Sr. Leader
Sr. Leader

The FAQs state it's a five-day window, i.e., "The network will attempt to deliver the message for five days (120 hours) from the date of receipt."

Text Messaging FAQs | Verizon Wireless

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Re: Text - Turning off Airplane Mode Internationally
bearone21
Leader

thank you...

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Re: Text - Turning off Airplane Mode Internationally
vzw_customer_support
Customer Support

kevin.ahrens That is a great question! You are correct within a few days you ma notice delayed text will start to come through. Please let us know if you have any other concerns.

SheritaH_VZW
Follow us on Twitter
@VZWSupport

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Re: Text - Turning off Airplane Mode Internationally
Richard643
Member

Turning on airplane mode while internationally traveling turns off my Wi-Fi.

 

Turning on airplane mode while internationally traveling turns off my Wi-Fi.

Why does Verizon support keeps saying turning on airplane mode while international traveling still lets you get Wi-Fi.

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Re: Text - Turning off Airplane Mode Internationally
vzw_customer_support
Customer Support

Richard643, we're right here to help. We suggest that you turn airplane mode on while traveling internationally only if you do not have Wi-Fi to connect to & you don't want to incur any international charges. Are you having any issues with your phone right now while out of the country? Please elaborate on what the troubles are so we can assist you.  -Alicia

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