Text & notification tone acts up & quits
Jezza819
Enthusiast - Level 2

I've had the S3 for about a month and in the last two weeks or so the text notification tone has been acting weird or not even working at all. I went to zedge to get the tone I used on my previous phone and installed it and it worked fine. The phone started vibrating when texts came in even though it was not checked but I could live with that.

A couple of weeks ago I got an app to disable the ascending ring tone that comes standard on the S3 and then is when the trouble started. Sometimes I will only get the vibrate, sometimes I will get both, but most times I will get a brief vibrate & tone and not the whole thing so it's very easy to miss.

About the same time I got the ascending phone app I also got a battery notifier app to alert me when the phone was fully charged. Once the trouble with the notification tone started I tried various things to see if it would fix it. I changed back to a standard tone instead of the downloaded one. I uninstalled both apps, rebooted the phone but nothing has fixed it.

What could be wrong?

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Re: Text & notification tone acts up & quits
tpolley
Enthusiast - Level 2

if i understand correctly, i had the exact same problem. i have a short tone set to play when i get a text message, maybe it's a second and a half long. when i would get a test message it would only play half of the tone. maybe 3/4 of a second. it would cut off the last half of it.

i did a google search and found that others had success with disabling the setting that deletes old text messages. i think it automatically deletes messages after so many days or so many hundreds of text messages. anyway, go into your text message settings and disable that. i did, it fixed my problem.i think whats happening is when you reach that limit, when you get a message it deletes the oldest message and in doing so it somehow disrupts the playing of the tone.

let me know if it works for you.

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Re: Text & notification tone acts up & quits
vzw_customer_support
Customer Service Rep

Let's get to the bottom of this Jezza819. Try enabling safe mode here http://vz.to/Ub4xKz , use a native tone and test. Of successful, this means there is another 3rd part application causing this issues. If you are unsuccessful please backup and reset here http://vz.to/P99gi5 . If you need any additional assistance please send me a DM me your mobile number. Thank you.

Tominque B.
Please follow us on Twitter @VZWSupport

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Re: Text & notification tone acts up & quits
tpolley
Enthusiast - Level 2

if i understand correctly, i had the exact same problem. i have a short tone set to play when i get a text message, maybe it's a second and a half long. when i would get a test message it would only play half of the tone. maybe 3/4 of a second. it would cut off the last half of it.

i did a google search and found that others had success with disabling the setting that deletes old text messages. i think it automatically deletes messages after so many days or so many hundreds of text messages. anyway, go into your text message settings and disable that. i did, it fixed my problem.i think whats happening is when you reach that limit, when you get a message it deletes the oldest message and in doing so it somehow disrupts the playing of the tone.

let me know if it works for you.

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Re: Text & notification tone acts up & quits
Jezza819
Enthusiast - Level 2

Yes that was my problem too. Once I unchecked that box I haven't had any problems with it. For some reason I haven't been able to get back into here to report the fix until I responded to your link in my email.

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