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The number 0 shows up on my text message log
Cvpratt2
Member

I have multiple instances of no phone number showing up on my text message log.  It says it's a picture or video message. Instead it just has a 0 for the phone number. I have no idea why it's showing up like that as I don't have any messages that come through at that time. What does that mean and how do I fix it?

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Re: The number 0 shows up on my text message log
vzw_customer_support
Customer Support

Hello, Cvpratt2. We certainly want to help with this text message inquiry that you have in every way that we can. What is the make and model of the device that you have? Although the number that it shows the message is coming from is "0" do you know the actual contact of where the message is sent from? 

-Brett

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Re: The number 0 shows up on my text message log
Cvpratt2
Member

My phone is a Samsung S10+. The thing is I'm not receiving any messages. Nothing actually comes through on my phone. The usage log says that I received a picture or video but I never did. 

Thanks, 
Carl
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Re: The number 0 shows up on my text message log
vzw_customer_support
Customer Support

I appreciate you taking the time to reach out here. Are you able to send and receive picture messages as normal through the messaging app? What messaging app are you using on your phone? 

-Yale

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