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The phone froze and now does not work. It had 61% of battery life remaining.
jn1957
Newbie
‎10-08-2017 11:41 AM

Please subject line

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Re: The phone froze and now does not work. It had 61% of battery life remaining.
bearone21
Legend
‎10-09-2017 10:47 AM

what happened just before it froze??

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Re: The phone froze and now does not work. It had 61% of battery life remaining.
vzw_customer_support
Customer Service Rep
‎10-10-2017 11:53 AM

jn1957,

 

 

Help is here! We want for your phone to work like a well oiled machine. Were you doing anything in particular on your phone while it froze? Have you tried to turn the phone off? Please see these steps: https://www.verizonwireless.com/support/samsung-galaxy-note8-troubleshooting/#/main/device/&SMN950UZ...

 

 

AliciaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: The phone froze and now does not work. It had 61% of battery life remaining.
kathy65793
Master - Level 1
‎10-14-2017 11:36 AM

Did the phone update recently?

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