The wallpaper and home screen back ground picture is automatically resetting to un-know pictures. I can save the on phone pics as the back ground then after several hours it changes to other picture not taken by me.
HAVE NOW BEEN ON TECH SUPPORT CALL WITH VERIZON/SAMSUNG ON THREE WAY 1.5 HRS AND HOLDING. SAMSUNG TECH SUPPORT CANT FIND THE BATTERY FOR THEIR S5 SO THEY CAN TROUBLE SHOOT....WTF?? SHE ADDED THAT SAMSUNG WILL NOT REPLACE THE PHONE BUT I CAN SEND IT IN FOR 11-15 DAY REPAIR. VERIZON WILL NOT DO SHIT EITHER! I HAVE NOT FACTORY RESET YET BUT THEY NEVER SUGGESTED THAT I DO SO.
Hello SlalomShop36, let's get to the bottom of this together! Was there any physical or water damage previously? Here's steps to run the phone in safe mode: http://vz.to/RLkPjp If issue persists backup your contacts and pics to run a master reset back to default settings. http://vz.to/Sm5TbH
WiltonA_VZW
VZW Support
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