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Trade-In help
Jamesruger
Member

I pre ordered the s10 5g and used a promotion to trade in my s7 edge for $300 credit as a promotion . When I originally placed the order it said I can send in the S7 edge within 30 days, however I just recieved a package for return the S7 edge and it says within 15 days, does that mean 15 days from the day I pre ordered the s10 5g or 15 days from today? It may be a stupid question but I want to make sure everything runs smooth 

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Re: Trade-In help
bearone21
Leader

with a pre order, i wouldn't be sending my phone in before taking delivery on the new phone.

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Re: Trade-In help
vzw_customer_support
Customer Support

Knowing all of the details when completing your trade in is crucial.  Let’s review your account to view the details of this.  Is there a phone number that we can contact you at?

SeanC_VZW

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