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Transferring my cell phone service provider to another cell phone company
dargret
Member

Need to know if anyone has transferred from Verizon to TMobile and was told a pin transfer number was required

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Re: Transferring my cell phone service provider to another cell phone company
acraftylady2
Sr. Member
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Re: Transferring my cell phone service provider to another cell phone company
silver6055
Sr. Member

Not sure why they would need the SIM PIN/PUK, as far as I know that is used to protect the SIM, which presumably they are replacing with a T-Mobile SIM anyway.   Is the phone now unlocked, they may be looking for an unlock code.

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Re: Transferring my cell phone service provider to another cell phone company
dargret
Member

Think it's unlocked - never set up a "lock" on cellphone. The TMobile associate assisting us was more

into trying to sell us new phones than assisting us in transferring to them for service provider.

It was suggested to us by someone who switched to TMobile without any problems, to try a different T-Mobile store.  I had to pay for another month to Verizon and will try once more before billing is due

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Re: Transferring my cell phone service provider to another cell phone company
acraftylady2
Sr. Member
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Re: Transferring my cell phone service provider to another cell phone company
Piscestg
Sr. Member

I ported one of my lines, my 28-year Verizon number to T-Mobile two months ago. I went into the store and it only took a half hour. They did ask for my Verizon four digit PIN. T-Mobile made it fast and easy. And I'm enjoying BLAZING 4G and 5G speeds everywhere at a 40% lower cost. 

Re: Transferring my cell phone service provider to another cell phone company
dargret
Member

Went to TMobile store today and the person assisting us said we needed Transfer Pin Number, which I had, and a sim card unlock pin which I didn't have.  They didn't offer much help except to say get the info required and come back

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Re: Transferring my cell phone service provider to another cell phone company
acraftylady2
Sr. Member
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Re: Transferring my cell phone service provider to another cell phone company
silver6055
Sr. Member

Not sure why they would need the SIM PIN/PUK, as far as I know that is used to protect the SIM, which presumably they are replacing with a T-Mobile SIM anyway.   Is the phone now unlocked, they may be looking for an unlock code.

0 Likes
Re: Transferring my cell phone service provider to another cell phone company
dargret
Member

Think it's unlocked - never set up a "lock" on cellphone. The TMobile associate assisting us was more

into trying to sell us new phones than assisting us in transferring to them for service provider.

It was suggested to us by someone who switched to TMobile without any problems, to try a different T-Mobile store.  I had to pay for another month to Verizon and will try once more before billing is due

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Re: Transferring my cell phone service provider to another cell phone company
vzw_customer_support
Customer Support

I am sorry to hear you are looking to stop your service! Please send a Private note and we can help address any lasting concerns with the account and unlock the status of your phones. -Yale

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