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Travel Pass S22

My wife and I are traveling and set up a travel pass. It is working for me, but not my wife. We both have s22 phones, and the verizon international webpage shows the pass is activated for both our numbers. 

We've checked settings and it all seems to be the same. The pass activated for me when our plane arrived but for my wife's phone only shows roaming(no 4g) and did not receive the text message from travel pass saying it was activated. She only got a text saying that roaming cost $ per text 

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Re: Travel Pass S22
Customer Support

Being connected with our loved ones is very important, I feel you. Kindly allow me the opportunity to work with you and find the best resolution. Please send us a direct message, so we can gather more details regarding the device of your wife.