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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trying to Extract Messages to file. Can see in Cloud accounton phone, but not on desktop Verizon Cloud account

Hello. I'm trying to extract my saved Messages from my Cloud Account to a saveable file. I can see them in my Connections drop down in Cloud on my phone, but not on my desktop when looged into my Cloud account.