Two trade in phones, one box
Smitty1960
Enthusiast - Level 1

Traded in two phones at my local Verizon store today.  I was only given one return box with two padded envelopes inside.  While at I home setting up my phones, I received a message from Verizon stating that they noticed I traded in two phones today, and to make sure I sent them back in separate boxes.  Hmmm.  Who is right? The sales guy, or the mysterious Verizon message? should i go back to the Verizon store and ask for a second box?

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Re: Two trade in phones, one box
SaltyS21U_User
Contributor - Level 3

@Smitty1960 

I am suggesting you send them separately, one in each envelope with the tracking for each one. I sent tw phones back to Asurion and one was received in 3 days the other took over three weeks and was being passed around the US several times before reaching Tennessee. I would follow the Verizon call, that way there will be a tracking # for each device. Just my opinion along with experience. 

Salty... Oh, yes I am!!
Re: Two trade in phones, one box
vzw_customer_support
Customer Service Rep

Hi, Smitty 1960. Thank you for reaching out Verizon, We know how important is having a reliable service.>Alejandro

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Re: Two trade in phones, one box
vzw_customer_support
Customer Service Rep

Thank you for that information, Please provide me access to your account on a secure channel, so I can assist you and click the link below:

 

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>Alejandro

 

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