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Unable to get Blue Tooth to stay connected
CHEWAY
Member

My phone goes thru the process on connecting to Blue tooth device, then it just drops off. I tested the Blue tooth device with another S7 and it worked fine!

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Re: Unable to get Blue Tooth to stay connected
vzw_customer_support
Customer Support

Testing on another S7 was a great idea, CHEWAY. I know how important using a hands-free device is on your S7 and want to be sure we get it working. Can you elaborate on exactly what happens when you say it drops off? What is the make and model of your Bluetooth device and have you tried other Bluetooth devices on your S7? What software version https://www.verizonwireless.com/support/knowledge-base-203265/ is on the S7 that’s not staying connected?

 

 

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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