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Unable to open a file on cloud server
DannyS22
Member

Not sure where this should be placed. I have a WD My Cloud server that has all my C:\mydocuments and I use the WD Android app My Cloud to access away from home. I have a doc file that I used to open on my phone with MS Word that came on the phone. At some point now I can't open that file with Word and it asks what to use and Word is not listed. All the files that word files I can see. but this file is grayed out.
I'm unsure if it's a Word problem, phone app problem, or what.
Any ideas would be appreciated.
Dann

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Re: Unable to open a file on cloud server
DannyS22
Member

Thanks for the reply.

Yes, I have no problem from my desktop and no problems with my other files. It's just this one. It's like Word doesn't recognize it as a valid file format.  I use to to be able to open it but because I don't use very often from my phone, I'm not sure when it happen that I can't access it. It might be related to some security updates or system update. I just don't know when it stopped allowing me to open it.

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Re: Unable to open a file on cloud server
vzw_customer_support
Customer Support

We know it's important that you are able to access your files from your cloud server. Have you tried opening the file on a computer/laptop or tablet?

*Brianna

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Re: Unable to open a file on cloud server
DannyS22
Member

Thanks for the reply.

Yes, I have no problem from my desktop and no problems with my other files. It's just this one. It's like Word doesn't recognize it as a valid file format.  I use to to be able to open it but because I don't use very often from my phone, I'm not sure when it happen that I can't access it. It might be related to some security updates or system update. I just don't know when it stopped allowing me to open it.

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